Before requesting an appointment with one of our clinicians, it may be worth looking at our self-referrals page to check if a surgery appointment is needed for the service you require.

How to Request an Appointment

You can request an appointment in the following ways:

• Visiting our Consulting Room
• Booking an appointment via Patient Access. If you would like to register for this free service please complete our Register for Online Services form.
• Calling the practice on 0121 585 5188.

You will be offered the first available appointment with the first available doctor. You can see a doctor of your choice in the practice.

If you wish to see a particular doctor you may have to wait longer for an appointment or you may be asked to ring/come back at a later date. You may be assessed by a specially trained nurse who will treat you accordingly.

If you have an emergency that cannot wait until the next routine appointment, you will be asked to come to the surgery. You may have to be triaged by a nurse who will decide if your problem is a medical emergency. You may have to wait. As far as possible we try to keep evening appointments for people who work.

Patients between the ages of 16 and 75 and also over 75s who have not been seen by a doctor or nurse for any reason during the last three years will be offered a consultation if requested by the patient.

Online Booking of Appointments

Online booking of appointments is now available, if you would like to use the online service you will need to register first. Please contact reception for details. Online appointments are available for doctors and nurses sessions.

Text Messaging

Patients with their current mobile number registered with the practice will receive automated 24 hour reminders of surgery appointments. Please ensure that you let us know immediately if you are unable to attend for any reason so that your appointment can be offered to another patient.

Role of Reception

Our receptionists are usually the first point of contact and are here to help you. They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician. Nonetheless, it is your right to request to talk only to the doctor.

Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence. You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you. We can offer a degree of privacy at a separate room if your enquiry is sensitive. Please respect the privacy of other patients by standing well back from the reception desk until your turn.

Cancellations

If you cannot attend an appointment for any reason, please inform us as soon as possible in order for us to give the slot to someone else.

Appointments can be cancelled using our Cancel an Appointment triage.